POOLE BROTHERS AUTOMOTIVE, LLC

Photos of POOLE BROTHERS AUTOMOTIVE, LLC

Reviews

• Tracy

  Jun, 07 2018
  ★ ☆ ☆ ☆ ☆
  Took my vehicle here and dropped it off overnight, unexpectedly. I had to call the next day to check the status of it. I was told I needed multiple parts and that they were working on a quote. Because my vehicle needed tires as well, I asked them to quote those for me. Angel called me back, but was unable to answer any questions regarding the quote. I was quoted at $425-450, without tires. After multiple phone calls to get my questions answered, a gentleman called me back and quoted me $490. I questioned that because it was more than the original and was told it was for coolant! $40 for coolant? Still no quote on tires. I called back and told them to put my keys under the mat; that I would be picking it up later that afternoon. At 5:10 that afternoon, Angel called and asked if I was picking the vehicle up because there was a $38 diagnostic fee that she failed to mention when earlier when I told her to put the keys under the mat. I had no way to get there to pay that day because my family was relying on one vehicle. She told me that she would figure something out and call me back, however, she never called me back. All my contact information was available from my drop-off envelope. It isn't like they didn't have a way to contact me to get their $38. When we arrived to get the jeep after hours (8pm), the jeep was locked. By chance, there were people there who let us in. The keys were inside the building, not where I asked them to be left. Their quote was overpriced for what I needed done. I found somewhere else that could do it for $150 less. If someone is going to call to give quote information, they need to have some idea of what the quote actually means. I would not recommend this place.

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